![]() Providers cannot individually set their availability. The calendar needs a massive overhaul as it is very dated and rather limited. There is no global autosave feature which means that there is a huge possibility of loosing data. This matters because there is no way to delete anything in this platform, not even as an administrator. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system. This application has NO test environment. There is no way to inject otherwise populate data already within InSynch into said forms thereby requiring lots of manual typing of duplicative data). (Although said custom document seem to exist pretty much as stand alone documents. You can add your own forms and documents. I firmly believe that many of this platforms limitations is the result of skill (or lack thereof) of the developers as many much older EMRs have the basic functions that InSynch lacks. ![]() For an application that hasn’t been around a decade, some of the features are quite dated and there is zero transparency on suggestions for application modifications and seemingly zero quality control. Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. This application has the potential to be great with a massive overhaul I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating. The time it took for me and a few admin people to implement this system. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Compatibility with IPads are such that makes them not a good match and that has been disappointing. ![]() That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Ease of creating patient groups.īilling not being current without the encounter closed. Assessment options already included that we can easily send out to patients and when they come back already scored. We love the facesheet, it has become our new go to. The patient portal is also so much better that we had before. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The med team is a big fan of the PMP inclusion. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. The ability to edit and create what we need. Faxing, e-prescribing, PMP, billing, scheduling, ect. We made it through mostly on our own, but that was a very frustrating process compared to our old system.Īll features in one system. Also the EDI contact was not helpful in resolving our enrollment issues. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. our trainer was absolutely incredible and support calls have been so good. Moreover, you cannot download a clients entire chart at once." icon "Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming.And When Pt completes CANCEL need to know when they cancel- date time -for Broken Appt Fee when Cancel <24 hrs." icon "Reminder later to just say “dont forget your appt etc” Not to Confirm appt.icon "I like the customization functions, the ease of use and the overall look and design of the program.".icon "Being able to tailor it to our patient population with integration of review of systems, quick check-boxes and so many scales has streamlined our documentation and improved efficiency.".We also like that the system is customizable and we have been able to enhance some of our documentation." icon "The dashboard, shortcuts and reporting are some of our best features in InSync.303 Reviews 5 198 4 87 3 10 2 2 1 5 4.5 Ease-of-use out of 5 4.5 Customer Support out of 5 4.5 Value for money out of 5 4.5 Functionality out of 5
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